Servicing My Product

The simplest way to increase reliability and Mean Time Between Repairs (MTBR) is to perform frequent critical systems checks and plant equipment maintenance. John Crane Equipment Service helps limit unplanned maintenance and eliminate unnecessary replacement costs by regularly evaluating its customers' entire processes — rather than isolated systems — for potential risks. We also advise on removal, service and reinstallation of mechanical seals, seal support systems, filtration systems, hydrodynamic bearings and power transmission couplings.

Our services can be performed during unplanned shutdowns to get equipment back up and running quickly, or during planned maintenance to optimize your process and achieve your shutdown window. And our repair process returns products to their original specifications.  Once repairs, refurbishments or maintenance are complete, John Cane can also provide commissioning support to bring the machine back online.

Many times, equipment failure is caused by improper installation or poor alignment. Due to the excessive vibration it can cause, inaccurate shaft alignment is one of the most common culprits of seal damage, bearing failure and coupling failure. John Crane engineers can assess the root cause of failure, alignment-related or otherwise, using the full set of diagnostic tools at their disposal:

• Laser alignment
• Differential temperature measurement
• “As-fitted” applications data bank

Scheduling timed, frequent health care checks can help uncover potential problems early so we can apply corrective or preventative measures to maximize uptime and restore reliability. We can also provide training on the correct procedures for installing, operating and maintaining equipment components. Our 200+ global rapid-response centers are available to provide remote or on-site assistance in the event of an unplanned shutdown.

Fill out the form below and learn how John Crane is the ideal partner for reliable, effective Equipment Service.