New Service Center in Shannon, Ireland | News | John Crane

John Crane Bolsters Manufacturing Capabilities with Addition of Service Center in Shannon, Ireland

New service center to bring additional capabilities to respond faster to customer service needs in Ireland and reduce downtime costs

CHICAGO (January 10, 2018) ― John Crane, a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries, announces the opening of its service center in Shannon, Ireland.

Located in County Clare, Ireland, the service center service center builds on the vast experience of its local workforce and provides John Crane with the capabilities necessary for aftermarket support for its customers within the region, as well as those within EMEA, APAC and the Americas, while also allowing them to deliver quick turnaround service capabilities and reduce downtime costs.

This service center adds to the capabilities of the site’s already-operational manufacturing facility, having been established for nearly 45 years. The facility serves as a Center of Excellence for the production and repair of high-temperature metal bellows, including HTC types, and is the premier manufacturer and supplier of this product type for all John Crane global sites. Additional manufacturing capabilities include edge welding of exotic thin-profile materials, metal machining, hydraulic pressing, welding, and lapping and assembly processes. 

“Establishing a service center in Shannon is a testament to our commitment to provide world-class service and support to our customers,” said Shannon Plant Manager John Fitzgerald. “The aim of the service center is to enable effective and efficient operations for our customers through the reduction of downtime costs and service repairs. This service center also allows us to support a long-term growth vision by investing in local infrastructure and talent.”

The service center enhances John Crane’s local service and support network for customers in markets such as petrochemical and refining, pulp and paper, chemical and pharmaceutical production, power generation, and the food and beverage industry, as well as both end user and original equipment manufacturer businesses. Capabilities include: 

  • Fully equipped seal workshops: The workshops include seal reconditioning and repair with root cause analysis, assembly and testing facilities for standard, engineered and metal bellows cartridge seals, and optional bonded stock for contractual repair needs.   
  • Seal installation and commissioning report: A dedicated service center head and area sales manager will provide expert support for all customer needs. Service engineers will deliver 24/7 support, including the provision of plant surveys and reliability improvement support.

“John Crane has had a manufacturing presence in Ireland for nearly 45 years; however, with the addition of these service center capabilities, we can now directly provide faster repair service and customer support to those that need it,” said Ruben Alvarez, Executive Vice President, GeoMarkets. “Due to the mission-critical nature of our customers’ operations, they depend on us for a highly responsive service to increase uptime, reduce maintenance costs whenever possible and help them maintain environmentally safe operations. The addition of this service center will allow us to meet all customer demands, and also gives us the opportunity to build out our strong global footprint of more than 200 facilities.”

About John Crane 

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2018 revenue was greater than 1.1 Billion USD (£881m). John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

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