Our comprehensive 10-step process restores mechanical seals to like-new condition. Expert engineers and technicians will troubleshoot the problem, make the necessary repairs and test the seal to ensure its original specification. With around-the-clock emergency service, state-of-the-art equipment and the largest footprint of service centers worldwide, John Crane maintenance and repair services deliver the lowest long-term cost of ownership for mechanical seals and significant operational savings for our customers.
10-Step Repair Process
Our systematic 10-step repair process ensures that every repair is completed to the highest industry standards. Based on the plan-do-check-act (PDCA) management method, our best practice process controls and fosters continuous improvement for our products and delivers an outstanding experience for you, our customer.
In-depth engineering know-how
John Crane’s dedicated engineering experts are trained in identifying and analyzing the cause of mechanical seal failure. When your seal enters one of our facilities for repair, our engineers will troubleshoot the problem and develop an action plan to restore your seal to like-new condition. Our skilled technicians will repair the seal and return it to your facility in an efficient manner.
In a recent survey of John Crane repair services customers, 87% rated John Crane as having above- average engineering support.
Spare Parts Availability
With substantial operating costs sacrificed for every hour of production missed, your business cannot afford equipment downtime. John Crane has a substantial spare parts inventory stored in warehouses strategically located around the globe, giving us the ability to send replacements anywhere in the world in a matter of days.
Access to Service Professionals
Your manufacturing process operates around the clock, and so do we. Breakdowns don’t occur on a schedule that is convenient for you. That’s why our service centers have an expert on call. They’ll take your request and implement a plan to get your mission-critical rotating equipment back in production quickly with minimal disruption and downtime.
Occasionally, we’ll receive a seal that has experienced repetitive reliability issues. Our engineers will provide guidance on an upgrade based on the potential changes to the specific operating environment and production demands in those situations.
Global Service Center Network
John Crane service centers feature state-of-the-art technology equipped with the latest dynamic testing technology to restore mechanical seals to like-new condition.
- More than 150 service centers around the globe
- 19 super service centers with extensive manufacturing capabilities for quick turnaround times
- 13 locations with state-of-the-art capabilities for manufacturing and repairing dry gas seals
- Four strategically located central parts warehouses that provide same-day delivery of components to our vast network of repair centers worldwide
- Global visibility of inventory capable of providing fast delivery and urgent breakdown support from any service center around the globe
- Access to strong engineering support at both a regional and local level