Alabama Service Center Relocation | News | John Crane

John Crane Bolsters North America Service Capabilities with Mobile, Alabama, Service Center Relocation

Service center to add additional capabilities to support customer service needs in the Mobile area and reduce downtime costs

CHICAGO (December 11, 2019) — John Crane, a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries, announces the opening of its newly relocated service center in Mobile, Alabama.  

Located on the west side of Mobile Bay, the service center builds on the vast experience of its local workforce and equips John Crane with the resources to provide additional capabilities for its increasing customer needs, including aftermarket support, quick turnaround service and downtime cost reduction. In addition, the new facility will allow John Crane to support customers to the east of Pensacola, Florida, west to Pascagoula, Mississippi, and north to Tuscaloosa, Alabama.

The service center enhances John Crane’s local service and support network for customers in markets such as petrochemical, oil and gas, and pulp and paper.

“John Crane has been supporting customers in the Southeast region of North America for more than 40 years,” said Guy Woodworth, Director Sales and Service, U.S. Gulf. “Our continuous investment in local capabilities, along with the request from customers for increased local support with a higher level of technology and service differentiation, clearly marked our strategy to commit to this investment. The move to a larger facility is a testament to the business growth and customer relationships we have established and allows us to support our long-term growth vision by continuing to invest in local infrastructure and talent."

Additional capabilities include:

  • Customer training: Increased facility size will allow customer product training, enabling customers to maintain their equipment performance and reliability according to the latest industry standards.
  • Enhanced efficiency: The redesign of the facility floor will reduce repair lead times and improve quality, while the addition of new seal testing technologies will provide the highest level of support for customers.
  • Fully equipped seal workshops: The workshops include seal repair with root cause analysis, and assembly and testing facilities for standard, engineered and metal bellows cartridge seals, and optional bonded stock for contractual repair needs.
  • Seal installation and commissioning report: A dedicated service center head and area sales manager will provide expert support for all customer needs. Service engineers will deliver 24/7 support, including the provision of plant surveys and reliability improvement support.

“The performance and functionality of our customers’ operations depend on us for a highly responsive service to increase uptime, reduce maintenance costs whenever possible and help them maintain environmentally safe operations,” said Stefano Rossi, Vice President North America, Sales and Service. “And as part of our commitment to them, we are making it our mission to strengthen our service capabilities around the world and strategically build out our strong global footprint of more than 200 facilities."



About John Crane

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2019 revenue was greater than 1.2 Billion USD (£945m). John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

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John Crane
227 West Monroe Street, 21F (The Studio)
Chicago, IL 60606, États-Unis
1 (817) 456-6209

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